So this was me at 5:32 PM last night on Facebook.
If you’re a chick, I bet you had your own “what up with all the colors on Facebook statuses?” moment yesterday. And, like me, you probably had your little moment of epiphany:
As I think many of us now know, someone somewhere invited women to share their bra color on Facebook yesterday without public explanation, all by way of spreading breast cancer awareness (Mashable speculates on the origins of the meme here.)
I actually adore this idea – it does everything a viral campaign should. We saw, we questioned, we buzzed, we laughed, we passed it on. And it was a uniquely chick-ish “social object” to be passing, wasn’t it? Our bra color, for god’s sake. Intimate but not embarrassing, a way to express individuality (I’m talking to you, animal-print ladies) and sisterly solidarity at the same time. And kind of keep the boys out, except when the boys themselves started playing along. Which is hilarious and alarming in equal parts.
BUT. As a cause-related effort? Not as successful. Feels like there was a big missed opportunity here. I’ve done a bit of cause marketing in my time and subscribe to a cardinal rule: tell people what they can do to make a tangible difference. The bra meme got the hard part out of the way – it got us buzzing. It just needed to connect the dots and give us the tools to make a difference.
Is it because this was a grassroots effort started by a woman without ties to one breast cancer organization? Possibly, and fair enough. Was it just intended to “create awareness” without any other call-to-action? Again – possibly (though breast cancer is hardly a disease which needs to be put on the map.) For me, if you gave me a shortened link to share along with my color on Facebook and Twitter which let people click through to make a donation or sign a petition or something else concrete – done and done. I would’ve shared it gladly and hopefully made a measurable contribution to the fight against a disease which has touched every single one of us.
So did you participate in the bra meme? If you’re a marketer or PR person, how would you have handled it as part of a cause campaign?
Thanks to my Twitter pal @karinatweedell for sending the Mashable post and holding my hand as I struggled to understand what all those damned colors meant.
Ugh, I am the world’s laziest blogger. I didn’t manage to hit any of the usual bloggy post milestones — no “Happy holidays to my readers,” no “Year in Review,” no “Predictions for the Year Ahead…” I’ve been too busy this holiday season shredding my carpal tunnels playing Guitar Hero and poisoning the Russian with turkey tetrazzini I made with, uh, slightly aged turkey leftovers.
HOWEVER. I do want to take this occasion to wish you a very heartfelt and belated Happy New Year. I can also say to all my Russian friends (and those who love them) — Merry Russian Christmas. I wish everyone who comes in contact with this blog all the best for a healthy and happy 2010. Thank you for reading my scribbles. It means a lot to me, it really does.
To make myself feel a little less slackerific and prove that I have actually thought recently about this industry of mine (not just turkey salmonella and Guitar Hero), I am sharing a video interview I did before Christmas with the one and only Owen J.J. Stone a.k.a. “OhDoctah.” For those of you who don’t know, Owen is a brilliant vlogger and social media consultant who actually knows his stuff and doesn’t spout jargon at you all day. No snake oil, just smarts and a WHOLE lotta charisma. To know him is to love him, which I learned the moment I met him at the 140 Character Conference in LA last fall. You can find him here and here on Twitter or at his company website (IQMZ).
Anyhowdy, we sat down to jaw about public relations and social media; check out our conversation here.
The wall behind Patti’s desk was covered floor-to-ceiling with Donna’s press hits. For all I know Patti started tacking them up there when Donna first started the company and never stopped — by the early 90s, when I was there, several layers of magazine articles and photos and newspaper clippings had already accumulated. It was a gorgeous pastiche, and I’d pore over it whenever Patti got wrapped up in a call and forgot I was sitting in front of her. One day I asked Patti why she wasn’t in any of the photos to which she replied, “A good publicist is never in the picture.”
That stayed with me for years. Not only did I put it into practice, sidestepping photos with clients at public events whenever I could, I also passed it along to the many young publicists I went on the manage at other companies. Somewhere along the line, Patti’s advice morphed into this:
“A good publicist is never part of the story.”
Except now…we are. Or at least, we can be. Sarah Evans talked about this during a panel discussion I moderated recently on how Twitter has changed journalism and PR, and one of the points she made was how boundaries have blurred among PR, journalist and blogger roles. There are journalists who blog, bloggers who do PR consulting, PR people who blog… It is in fact quite possible for PR people to participate in on-line conversations about their client through blogging, micro-blogging, status updates, photo sharing, and so on.
So all due respect to Patti, I believe it’s okay for the publicist to be part of the story, or at least the conversation. I do it, but only with disclosure. I’ll tell you if I’m blogging or tweeting about a client, and it’ll be an honest reflection of my feelings. For example:
I started taking pictures recently at the client events I attend. I’ve got the Droid megapixels, why not? There was a time when those pictures would only have been shared internally at the agency but now, why not share publicly? Especially when apps like Whrrl make it so easy. Here’s how I captured the action at a client’s launch event last week:
So what do you think? I’d love to hear from other communications professionals on how they’re handling the transition from being behind the conversation to participating in the conversation about their clients and brands.
I found this tweet from my colleague @TorontoLouise this morning:
Yes, @TorontoLouise, a thousand times yes. What better time to practice good hygiene than the onset of flu season. Especially since H1N1 vaccines are so hard to find, at least in the U.S. (I bet they have loads of them in Canada, they probably even come with a little quilted bag for your hand sanitizer and chapstick.)
Then I got to thinking, let’s go one step further. Let’s just do away with kissing in the workplace altogether. (Kissing as in air kissing clients, not getting busy on the xerox machine with hot co-worker.) Because you know what? KISSING AT WORK IS AWKWARD.
Awkward. (image via)
Canadian and awkward. (image via)
Middle Eastern and awkward. (image via)
I hate kissing at work. My mom always said etiquette was created so people know how to behave and can feel comfortable in any setting. The problem is – there is no etiquette for work kissing. There is neither rhyme nor reason to it –do you pull an air kiss or do you make lip-to-skin contact? If you kiss one person in the meeting, do you have to kiss all of them? What if you’re in town seeing clients and it’s your second day of meetings? Kiss on the second day?
And the cultural differences, oy. One cheek? Two cheeks? The Swiss do it three times for chrissake, what if you forget the third kiss? Ever pull away from a Swiss colleague after only two cheeks? Not pretty. They’re leaning in all puckered up and you’ve moved on, any attempt to complete the transaction at that point will probably result in injury. And the Swiss may be neutral but they can be grudge-y if you embarrass them. (People of the Russian Orthodox faith do the triple-kiss too. I’m married to one, it makes kissing very confusing.)
Oh, I’ve heard nightmare stories. One of my colleagues tells of a work kiss gone horribly wrong, with a male client no less. She’s greeting him at an event, she initiates the Single Cheek Manouver, he turns his head ever so slightly and whammo. LIP KISS.
People, he had a mustache. The humanity.
I have my own inappropriate work kiss story. I was kissed by a colleague on the top of my head once. I realize I am not the most presidential of agency presidents but nevertheless – the top of my head? A little respect here, people. I kiss my 6 year old son on the top of his head for crying out loud. It was a year ago, and as you might have guessed, I still haven’t recovered.
Did you know there’s a WikiHow entry on how to air kiss? We shouldn’t need wikis to tell us how to kiss. Clearly the world’s gone mad. Look, I’ve got enough stress in my life. Oprah and @marielhemingway are telling me to simplify so here’s one thing I am forthwith no longer doing.
I’m done kissing at work. I realize this might leave colleagues and clients bereft for the moment but I am quite sure they will thank me one day. And so will you.
Image via Jon Cronin and Whrrl)
Our agency sponsored the “140 Characters” Conference in Los Angeles last week, supporting a two-day exploration of what conference organizer Jeff Pulver calls “The State of Now” and the effect of the real-time internet on culture. We created a DeVries PR Buzz Lounge in the lobby of the Kodak Theater, a place for everyone at the conference to recharge and connect. We kept them stoked with free caffeine, cupcakes and ethernet connections. We also thought it would be an interesting challenge to see if we could capture video sound bites from conference speakers and in something close to real time, send those sound bite packages out across the interwebz to give people at home a taste of what was happening at the conference. You can view and share these segments at our DeVries YouTube channel; meanwhile, this is a bit of what went on behind the scenes as we worked to bring our Buzz Lounge concept to life.
Sunday, October 26th
8 PM: Heading for LA tomorrow. I have convinced my boss that it is a good idea for DeVries to sponsor the LA edition of the “140 Characters” conference. I tell him it will demonstrate our commitment to and understanding of the cutting edge of social media. I also tell him it will enable me to stalk Jeffrey Hayzlett of Kodak, my current CMO crush. Hayzlett doesn’t know it yet, but he really wants to work with DeVries.
9:55 PM: Packing on hold. Time for me to live-tweet this week’s episode of “Mad Men.” Evidence of how cutting edge and Twitter-savvy I am.
11:00 PM: Back to packing. Based on the NYC 140conf dress code, I am going casual. I tell my team to wear jeans and heavy black-rimmed eyeglasses so they fit in with all the geeks digital influencers. I also suggest they don’t shave but am shot down since most of them are women.
Monday, October 27th
7 AM: Airport. Never have I seen a security line this long. I ask airport worker lady where the Elite Access line is. She points to a queue of people that snakes around itself and out of sight like a coiled serpent of unhappiness and misery.
7:40 AM: My line has moved forward three inches. I feel very Elite.
12:00 PM: West coast time! Hollywood here we come! Meet driver at baggage claim. Tell him I’m waiting to meet my colleague Danielle who’s flying in on a different airline. Realize that airline is two terminals away. It seems driving two terminals away to fetch Danielle will inconvenience him. I’m confused because I’m pretty sure I’m paying him.
12:02 PM: Try to reach Danielle on her cell to get her to take a tram to our terminal. I worry driver will do me bodily harm if I can’t make this happen STAT. Try to explain why it’s important we find Danielle because she’s my awesome video blogger correspondent but driver doesn’t seem to care.
1:00 PM: Danielle located and secured in SUV. Relief. I have my video blogger, without whom our whole sponsorship concept falls apart.
1:30 PM: Check in at Roosevelt. Rooms not ready.
2:00 PM: Rooms still not ready.
3:00 PM: Rooms still not ready. Resolve for the 800th time never to stay in a boutique hotel again.
4:00 PM: Head over to Kodak Theater to meet Thom, our brilliant event designer. Jeff Pulver himself lets us in so we can check out our space in the main Lobby. I’m pretty sure Pulver can tell by looking at me how cutting-edge and Twitter-savvy I am. Meanwhile, Thom has outdone himself and other than the fact that in-house caterers are not allowing us to bring in our special cupcakes, things are looking great for tomorrow.
5:00 PM: Cupcake-gate resolved. We pay extra money so that we may offer red velvet goodness to conference attendees. This turns out to be a very good investment.
(The photo is blurry because we had to refill the cupcake trays at warp speed to keep up with consumption. I’m not kidding. Image via Heather Meeker and Whrrl)
8:00 PM: Pre-conference-party sponsored by RealPlayer. Connect with beloved Twitter friends Jessica Gottlieb, Heather Meeker and Shelly Kramer, meet many amazing new people with whom I exchange cards, and watch in amazement as Owen JJ Stone aka “Oh Doctah” downs five Long Island Iced Teas without breaking a sweat.
Me and the man they call “Oh Doctah” (image via askohdoctah)
10:00 PM: Realize I’ve offered four people jobs and proposed marriage to three others. Time to call it a night.
(That’s the DeVries crew in foreground, slightly out of focus at the end of a long day. Back of my head and Kathy’s reveal impeccable highlighting upkeep. Danielle is making shadow puppets while Jon mimes the use of a handheld electronic device. Image via RealPlayer)
Tuesday, October 27th
8:00 AM: Showtime!
(Danielle and cameraman extraordinaire A.J. making it happen in the DeVries Buzz Lounge, interviewing Jeff Pulver on the State of Now. Image via Jon Cronin and Whrrl)
The next two days pass in a blur. Because one of our Twitter Critters falls ill, we end up short-handed which means less time for all of us in the auditorium watching speakers, more time hustling in the Buzz Lounge. But that’s fine, since much of the conference action is taking place right here on and around our white lounging sofas and lucite bar stools. We are packed from the time the conference doors open till they close at night. I go home at the end of Day One covered in cupcake icing. Danielle and our crew from Pack Media Online are tireless, wrangling speakers for interviews (including my CMO soulmate Jeff Hayzlett) and turning around beautifully edited packages on impossibly fast timing. Jon and Kathy are working the keyboards, tweeting and retweeting our video content along with all the other amazing insight coming from the Kodak Theater stage.
It is a glorious experience. Oh Doctah recaps it beautifully (as only he can) here. And this is our final highlight reel in which Jeff Pulver offers what may be my all-time favorite quote about Twitter: “At the end of every tweet, there is a person.”
Update: While we were grabbing footage in the Buzz Lounge, fellow sponsors RealPlayer were doing a great job documenting what was going on inside the theater. Check out their videos here. Oh, and here’s footage of my CMO boyfriend Hayzlett doing a striptease and definitely not pitching his brand *at all.*
Oh how I wish I had been at Blog World Expo this year. For one thing, I would’ve like to have seen Guy Kawasaki drool over Jenny “The Bloggess” Lawson up close and personal at the closing keynote. With Chad Vader on the same stage, no less. For another (and perhaps more professionally appropriate), I wish I had been a spectator at the fascinating “Future of Journalism” panel hosted by Brian Solis and featuring CNN anchor Don Lemon; NYU journalism professor and PressThink blog author Jay Rosen; conservative radio host Hugh Hewitt; and Current TV COO Joanna Drake Earl.
There was a lot to this discussion (including some hostile questions from a blogger who – heaven forgive me – looked like he hadn’t seen a shower or the outside of his mother’s basement in a while), but what was most valuable to me were these three distinctions:
Professional vs Amateur
Vertical vs Horizontal
Broadcast vs Share
The Numbers Please: According to Solis, there are 400MM tweets published in any given month. There are over 2 billion pieces of content shared on Facebook each week. Twitter has more monthly uniques than cnn.com and nytimes.com (by the way, if those stats are inaccurate please blame Solis. I was merely watching innocently at home via web video. In my PJs.) That’s a LOT of information swirling around the interwebz. The question is, how reliable is it as news?
A Hybrid Approach: News may unfold on Twitter, but you don’t get the full depth of a story the way you would if a professional news organization were behind it. A hybrid model seems to be what’s emerging, or at least that’s what Current TV’s Earl suggests. You still need an editorial point of view and journalistic rigor (fact-checking, anyone?) to bring shape and structure to the mind-boggling amount of content being generated all around us. She describes this as “pro-am” journalism.
“The Wired Ecosystem”: NYU’s Rosen describes the blogosphere as a continuum between amateur (“citizen”) producers and professional (“traditional) media. Solis gives the example of NBC’s Ann Curry looking for information on North Korean missile test, getting nothing from her traditional sources but finding leads on Twitter. CNN’s Lemon asserts that even breaking news found through social networks requires double- and triple-confirmation before it can (or should) be reported. The point is, it’s one big ecosystem and the best content is generated when traditional and “new” collaborate.
From “Network” to Networked: My favorite distinction of the panel comes from Rosen. He cites the iconic scene in the film Network when deranged anchorman Howard Beale incites his viewers to fling open their windows and yell, “I’m mad as hell and I’m not gonna take it anymore!” That image – millions of atomized viewers uniting in behavior not because they are connected to one another, rather, to a central mass media outlet – defines traditional media. The viewer-media connection is vertical and one-way. Now, thanks to technology, we are connected not only to mass media but to one another – so we still consume information vertically but can instantly share it horizontally.
I marvel at people who continue to dismiss social networking as a time-suck, or microblogging as self-indulgent narcissism. Well, maybe my dad can get away with it – but then again, he’s a retired lawyer and not a practicing communications professional. Those of us who fall into the latter group will do well to embrace the lessons of this panel and be aware of the boundaries collapsing all around us: between professional and amateur journalism, vertical and horizontal communication, and – crucially – broadcasting messages vs sharing stories.
I am over the moon that I get to attend the World Business Forum as a featured blogger alongside an extremely serious group of digital big kids. Liz Strauss is among this crew; I’m trying to figure out a way to sling Liz over my shoulder like a backpack so she can murmur smart things in my ear as I go about my day. This isn’t practical since a) Liz is about six feet tall and b) humans don’t make great backpacks. So I’ll have to settle for tweeting alongside her on October 6th and 7th — meet me over at the forum twitter hashtag (#wbf09) if you want to find out what George Lucas, T. Boone Pickens and Bill Clinton are up to these days.